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FAQ

• My seats are odd numbered, are they together?  Yes. Seat numbers are even on the right side of the theatre and odd on the left side of the theatre. 
• Can you accommodate handicapped accessible seating? We’re glad to accommodate your needs. Please call the box office in advance at 920.683.2184 so we can make it as easy as possible for you to get to your seat. We have security and other personnel on hand to assist you to and from your seat.
• Are cameras allowed in the theatre?  Cameras and recording devices are not allowed as they can be dangerous for the performers on stage, who may be blinded by an unexpected flash. In addition, the noise detracts from the performance and enjoyment of the performance by fellow patrons.
• Is there a dress code at the Capitol Civic Centre?  You may wear whatever you feel is appropriate (within the guidelines of good taste) for the type of performance you are attending.
• What happens if I lose my tickets?  Lost tickets can be reprinted. Please check with a Box Office Associate as soon as possible after losing them.
• What is the policy on bringing infants and toddlers to performances?  Out of consideration for those around you, please use discretion in deciding if your child is old enough to sit in their own seat without distracting others. Everyone, regardless of age, must have a ticket -- even if they will be sitting on your lap.
• What happens if I am late for a performance?  Out of consideration for the performers and those around you, please make every effort to arrive on time. We understand extenuating circumstances can happen, and late-comers will be seated at the first appropriate opportunity. You may be asked to stand in the back of the theatre until that opportunity presents itself. The ushers will direct you.
• What additional fees are incurred when purchasing tickets?  There is a $1 facility fee added to the cost of each ticket for Capitol events. This fee is used for theatre maintenance and cleaning. There is a $4 per order processing fee for orders placed over the phone. This fee is used to offset the cost of ticket stock, along with the cost of processing and mailing the tickets. The phone processing fee is waived for Capitol Civic Centre Members at the $250 per year level and higher, via our Showline service.
• What is a Member?  A member is an individual or family who makes an annual monetary donation to the Capitol. Members receive priority reservations and ticket discounts to CCC events, and the use of the CCC Showline for members at the $250 level or higher. There are many additional membership benefits as you increase your membership level, including invitations to private receptions, being named in the programs of certain events, and much more.
  
• Are food and beverages allowed in the theatre?  No, they are not. A variety of beverages are available one hour prior to curtain time and during intermission of most performances. Candy is also available for sale.
  
• Where do I park for a daytime performance?  We suggest the following: Street parking on Jay Street, 7th Street or Franklin Street as available. The large parking lot along the river off of Quay Street, across from the public library (where the farmer’s market is held) typically has available parking. There is limited parking in the lot behind Dr. Freud’s (off Jay Street) during the day. There is limited parking in the lots off 9th Street (near the Fire Department) and across the street. Wherever you decide to park, please be careful to read the signs around you. Some parking is limited to two hours, and many of the stalls in the parking lots surrounding the CCC are leased to various companies and individuals -- we wouldn’t want you to get towed. You may be tempted to park in the parking lot of the Public Library, but we ask you to be considerate of the people that need to use the library and not park there during the day.
• Can I buy tickets for a concert in Milwaukee, Chicago, etc. at the CCC? The Capitol Civic Centre is no longer a Ticketmaster outlet. You can get tickets for some concerts at Dr. Freud’s. Otherwise, we recommend that you check www.ticketmaster.com or www.ticketstar.com to order tickets or find the nearest location where you can purchase them in person. You can, certainly, purchase tickets to the Historic Forst Inn from the Capitol Box Office.